G
M

Gregory Monroe II

Software Engineer

CONTACT

EXPERIENCE

Business Technical Support @ T-Mobile

Novemeber 2021 – Present // Hybrid - Atlanta, GA

  • › Utilizing device troubleshooting processes to maintain T-Mobile For Business and Government customers and aid with their services to operate on the 4G LTE/5G cellular network.
  • › Supporting mobile devices with iOS and Android operating systems, wireless internet devices and network configurations.
  • › Building customer loyalty through timely and effective issue resolution, which includes managing escalations and providing updates using effective written and oral communication.
  • › Partnering with Business Care, Sales, and Engineering departments to address general questions, technical issues, and inquiries.

Technical Support Representative @ GoDaddy

March 2021 – September 2021 // Remote

  • › Utilized a custom-built CRM to maintain the integrity of customers in billing processes, product ownership and account management.
  • › Garnered product knowledge of 75+ offerings and services to provide solutions and generate $25,000 in new revenue through sales support.
  • › Diagnosed and repaired WordPress applications, DNS Management, Microsoft 365 products and control panel servers (cPanel, Plesk and VPS).

VOLUNTEER & PROFESSIONAL DEVELOPMENT

Job Board Lead @ Black Is Tech Conference

August 2022 – Present // United States

  • › Providing onboarding and ongoing support to sponsored companies to promote employment opportunities for conference attendees through the job/recruitment portal website, blackistechjobs.com

EDUCATION

Certificate, Fullstack Web Development @ Georgia Tech

2020 // Atlanta, GA


Bachelors of Music, Music Performance @ University of Central Florida

2014 // Orlando, FL

SKILLS

Programming & Languages

  • JavaScript (ES6+)
  • Node
  • MongoDB
  • MySQL
  • HTML
  • CSS/Sass

Libraries & Frameworks

  • React
  • Express

Tools | Services | Database

  • Git / Bash / Shells
  • ESLint
  • Postman
  • GitLab
  • GitHub
  • Visual Studio Code
  • Bootstrap
  • Tailwind CSS

TECHNICAL PROJECTS

This Resume ↗

GoCode | HTML, Tailwind CSS, Netlify

Completed

Description: Custom-built resume using Tailwind to showcase my past skill sets and potential.

Market Need: Set an additional example of how musicians can thrive in the tech industry!


  • › Go Code Mode is my mantra to build within this career field. Diligence establishes development.
  • › Users can navigate this page to view list of qualifications and transferable skills.
  • › Educates on the timeline of events regarding Gregory's technical career.
  • › Enclosed link in above arrow leads to GitHub repo. This can be listed on GitHub under the repo, "gocode".
  • › This application is mobile-responsive and is viewable on gocodemode.com